DigiConsole provides an overall view of the entire dictation system, tracking the progress of every dictation, from start to finish, and beyond. At any time you can view exactly what is scheduled to be done, what is being done and what is outstanding.
You can also re-prioritise and re-route work based on work type or turnaround times. Advanced reporting and built-in queries allow you to monitor and report on your backlogs and turnaround times. Now you have a complete dictation audit trail which can be reported on for years to come.
Master View: A screen from which all system activities can be viewed, configured and adjusted if necessary. Play voice, edit job properties, allocate work and add users from any network PC.
Reporting option: Issues turnaround data, productivity summaries and trend analysis to make sure every resource is used efficiently.
Security: A zero footprint safety feature is provided wherever confidential information is concerned, leaving no trace data on any accessing computer. With a security level proven in compliance with the most demanding confidentiality standards and protocols, the application even offers its own password security, access control, user rights and complete audit trails.
Alarms: Configure them to automatically change the priority of a dictation should it exceed its turnaround or trigger time, ensuring that no deadline is missed.
From sole practitioners to multi-site firms, there is not one documentation workflow DigiScribe-XL can’t handle.
“Crescendo was the only vendor who offered IP-based workflow management, using voice streaming to transfer the voice files over to the secretary in real-time while ensuring that files are not duplicated or stored on a local computer at any time. This was another critical factor in our decision, given the deadline-driven, highly confidential nature of our data.”