Corrupt User Profiles (DMPE)
The following errors/messages relate to corrupt user profiles.
- The speech engine returned the following error: 166
- The speech engine returned the following error: 174
- The speech engine returned the following error: MissingAcousticModel
- This user profile is from a previous version on Dragon and cannot be upgraded to the current version.
- The signalling process file could not be loaded
- SDAPI Error
There are various reasons profiles can become corrupt but the most common cause is the computer not being given enough time to save and close the profile after Dragon has been closed. If corruption occurs the profile must be either reset, restored or removed/created again from scratch. This document explains how you can do this depending on whether you have a copy/backup of your profile or not.
If you do not have a good known working copy/backup and your profile and it contains custom words and/or phrases it is recommended that you firstly attempt to restore it from the internal Dragon backup. If you have not created any custom words and/or phrases, your corrupt profile is fairly new or you want to get back up and running as quickly as possible you may wish to skip this step and follow Option 2.
Open Windows File Explorer, navigate to the following locations to locate your user profile folder, your profile is usually easy to identify as the profile folder name normally contains the email address you logon to Dragon with.
Once you have located your user profile open it up and navigate into the backup folder. If the folder is empty you will not be able to continue as Dragon has not created an internal backup and you must proceed to Option 2 further down this page. As long as the folder is not empty navigate back up one level and proceed with the following steps.
- Close the Dragon program completely.
- Rename the current folder to xcurrent.
- Copy the backup folder and paste the contents into the same directory, this will create a folder called Copy – backup.
- Rename the Copy – backup folder to current.
- Launch Dragon to check if the profile loads and can be used.
NOTE: If the restore of the internal Dragon backup is not successful you may wish to attempt the procedure again using the backup2 folder instead of the backup folder (if backup2 contains data). If the attempts to restore from backup or backup2 folders do not work you should proceed with Option 2.
If you have a good known working copy/backup of your profile follow these instructions to reset Dragon so it is unaware of your previous profile, when you next launch Dragon it will present the New User Wizard allowing you to either create a new blank profile or open a copy/backup you may have previously taken.
Close Dragon fully and open Windows File Explorer, navigate to the following locations to locate your user profile folder, your profile is usually easy to identify as the profile folder name normally contains the email address you login to Dragon with.
Once you have located your user profile either rename the folder (add an ‘x’ or the word ‘old’ to the start/end).
NOTE: If for any reason you are unable to locate your personal profile renaming the parent folder (Users) will also have the desired effect although this will affect all users who use Dragon on this computer.
Launch Dragon and login to the software as normal, you should now be presented with the New User Wizard. If you have a good known working copy/backup of your profile select Open and navigate to its location, if you do not have a copy/backup select Create, choose an accent (if applicable) followed by the Medical vocabulary unless you require something more specialised. Finally select the microphone device you wish to use and a new profile will be created for you.
Whichever option you choose you should ensure that end users periodically copy/backup their profiles when they are in good working order. This will allow you to restore from them if needed in the future.
For more information search for Working with user profiles within the Dragon help file or visit the online profiles documentation.